CAQA
Governance Excellence
Governance Excellence for Education and Training Organisations.
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Career TimelineThree decades of systems kept running.
From enterprise support in global environments to the technology leadership of the CAQA Groups — every role, documented.
The Record
The career timeline
Senior technology leadership built on decades of hands-on enterprise experience.
JAN 2019 — PRESENT
Senior Manager, Information Systems
CAQA Systems · Melbourne, Victoria
- Leads the strategic direction, architecture and operational management of all information systems for Australia's premier VET sector consultancy — the technology backbone enabling service delivery to 2,000+ Registered Training Organisations nationwide, supporting over 75,000 quality resources across 50+ industries.
- Designed and implemented a scalable, enterprise-grade IT infrastructure that seamlessly supports resource delivery at national scale, enabling consistent service excellence for thousands of RTO clients.
- Established comprehensive cybersecurity protocols and data-protection frameworks ensuring full regulatory compliance with Australian privacy legislation and industry standards, safeguarding sensitive client and student data.
- Spearheaded the integration of AI-powered tools and automation workflows, reducing manual processing time by 40% and enhancing operational efficiency across all business functions.
- Developed and implemented IT governance policies aligned with Australian regulatory requirements and international best practices, creating a robust framework for technology decision-making and investment.
- Cultivated strategic technology partnerships and vendor relationships, optimising service delivery while achieving a 25% cost reduction through intelligent procurement and SLA negotiations.
- Serves as a trusted advisor to executive leadership on technology investments, innovation roadmaps and strategic initiatives — translating complex technical concepts into actionable business recommendations.
JUL 2017 — PRESENT
Senior Manager, Information Systems
Compliance and Quality Assurance (CAQA) · Melbourne, Australia
- Directs comprehensive IT operations and infrastructure for a leading international education and training organisation, ensuring technology excellence across all business functions.
- Achieved and maintains 99.9% system availability through proactive monitoring, predictive maintenance and robust infrastructure design.
- Implemented comprehensive vulnerability management and risk assessment protocols, achieving zero security breaches across more than eight years of operations.
- Established responsive technical support frameworks achieving same-day resolution for more than 95% of customer enquiries, lifting client satisfaction and retention.
- Designed and implemented configuration standards for routers, switches, firewalls, load balancers and VPNs — a unified, manageable and secure network environment.
- Developed and maintains comprehensive backup systems and disaster-recovery protocols with documented RPO/RTO targets, ensuring business continuity under all scenarios.
- Mentors staff on IT best practices, fostering a culture of continuous learning, and leads initiatives in VOIP, wireless networking, cloud migration and emerging technologies.
JAN 2006 — FEB 2013
Information Technology Support Specialist
3i Infotech Ltd. · India
- Delivered comprehensive IT support and systems administration for a global technology company, building foundational expertise in enterprise environments.
- Provided Level 2/3 technical support across hardware, software and networking domains for enterprise clients, developing deep troubleshooting expertise.
- Administered Windows Server environments (2003/2008), ensuring optimal performance, security and reliability across multiple enterprise deployments.
- Installed, configured and maintained LAN/WAN infrastructure for enterprise clients, establishing best practices for network design and implementation.
- Contributed to system upgrades and migration projects, minimising downtime while ensuring seamless transitions to new platforms.
- Collaborated with cross-functional teams to resolve complex technical issues efficiently — the interpersonal foundation of later technology leadership.
Continuous Learning
Leadership that keeps studying
Recent executive programmes across governance, automation, change and AI — detailed on the credentials page.
CAQA
Process Automation
Intelligent Process Automation and Operational Optimisation.
CAQA
Leading Change
Leading Organisational Change and Digital Transformation.
CAQA INTELLIGENCE
AI Ethics
AI Ethics, Responsible Use and the Australian Regulatory Framework.
CAQA INTELLIGENCE
AI Governance
AI Governance, Risk Management and Regulatory Compliance.
CREDENTIALS
Certified Practice
CCNP, TOGAF, Azure Solutions Architect Expert, CompTIA Security+ and PMP — see the full credentials.
Let's collaborate
Experience you can build on.
Enterprise architecture, cybersecurity and technology strategy — grounded in 35+ years of keeping organisations running.